Your Customer Service Rep
Reorders raised before the brand runs out.
Your Customer Service Rep watches each brand’s stock and call-offs, reminds them before they run short, answers order status questions from live data, and keeps prices and terms current in Dynamics.
Due to run out
- SB-MAG-120Reminded
Saltbush & Co., 21 days of stock
- KP-OAT-500Next week
Kōwhai Pantry, 26 days of stock
- LS-SER-30Watching
Lumen Skin, 30 days of stock
SB-MAG-120 usage
- Stock on hand
- 7,500 units
- Average call-off
- 2,500 units a week
- Supplier lead time
- 15 working days
- Suggested reorder
- 12,500 units
Reminder sent
- To
- Sam Okafor
- Price
- $0.184 a unit
- Artwork
- v3, approved
- Reply
- Waiting
Before and after
The same reorder, run two ways.
With inboxes and memory
- The brand emails in a hurry because they have two weeks of cartons left and a six week lead time.
- Reorder timing depends on one rep remembering which brand usually orders in March.
- An order status question means checking Dynamics, the converter and the 3PL, then writing an email.
- Supplier price changes are not passed on until someone notices the margin.
- Repeat orders are copied from the last PO, old artwork version included.
With Otopack
- Otopack works out when each SKU will run out from call-offs and stock on hand, allowing for lead time.
- The brand gets a reorder reminder with the quantity and price, and confirms it from the email.
- Order status comes from Dynamics, the supplier PO and CartonCloud in one place.
- When a supplier price changes, the affected brands and SKUs are listed for your team to review.
- A reorder uses the last approved artwork version and the current price, never an old file.
How it works
From stock running down to reorder confirmed.
A typical setup. Each step is shaped around how your team works today.
- 01
Watch usage
Call-offs and stock on hand for each SKU show how fast each brand is using stock.
- 02
Remind in time
When stock will run out inside the lead time plus your buffer, the brand gets a reminder with the suggested quantity.
- 03
Brand confirms
The brand confirms or changes the quantity from the email. Your rep sees every reply.
- 04
Order raised
The sales order is raised in Dynamics and the supplier PO follows with the approved artwork.
Works with
Fits around the people and systems you already have.
- Microsoft Dynamics
- Sales orders, prices and payment terms stay in Dynamics. Reorders are raised there.
- CartonCloud
- Stock on hand and call-off history show how fast each SKU is being used.
- The brand
- Gets reorder reminders and order updates by email, and confirms in one step.
- Your customer service team
- Sets the reminder rules and handles anything unusual. Otopack does the watching and chasing.
Checked on every reorder
The details that go wrong on repeat orders.
- ART
- The reorder uses the latest approved artwork version, never the file on the last PO.
- PRICE
- Current price for the brand and quantity, including any supplier price change your team approved.
- LEAD
- Supplier lead time and your buffer, so reminders go out early enough.
- TERMS
- Payment terms and credit limit checked before the order is raised.
Questions
What packaging teams ask us.
How does Otopack know when a brand will run out?
From stock on hand in CartonCloud and the brand’s call-off history. Your team sets the buffer for each brand.
Can brands change the quantity?
Yes. They confirm, change or pause the reorder from the reminder email.
Will brands get too many emails?
You set who gets reminders and how often, for each brand.
Does it handle price increases?
It lists which brands and SKUs a supplier price change affects. Your team decides what to pass on.
Does it work the same way for every business?
No. We set it up around your process, your systems and your approval rules. What you see here is a typical setup.
Bring one real order. Watch it run.
Pick a quote, a proof round or a call-off from this week. We will walk it through Otopack on top of your own systems, so you see exactly where the hours go.