Privacy policy

What we collect

When you book a demo, we collect the details you enter:

• your name, work email, company and role
• your business type, the industries you serve and the systems you use
• the number of Active SKUs you manage and any message you add

What else is recorded

Our web server keeps standard request logs, such as IP address, browser and the pages requested, for security and troubleshooting.

To limit spam, the demo form keeps a coded version of your IP address and the times of your requests. It is used only to limit repeat submissions.

This site does not use analytics, advertising cookies or tracking pixels.

How we use it

To reply to your demo request, prepare the demo around your systems and keep a record of our conversation.

We only send you marketing if you ask for it, and you can opt out at any time. We do not sell personal information.

Where it is stored

Demo requests are stored on servers we control, hosted in Microsoft Azure’s Central India region. They are also sent to our sales team by email through Google Workspace, which may process them outside Australia.

Traffic to this site passes through Cloudflare, Inc., which protects the site and may process request data outside Australia, including in the United States.

When personal information is stored or processed outside Australia, we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.

Who we share it with

We share it only with:

• the people at Otolab AI who handle demo requests
• service providers who host, protect and deliver email for this site
• anyone the law requires us to disclose it to
• a buyer of our business, if Otolab AI is sold or merged, in which case we will tell you

How we protect it

This site is served over encrypted connections, and access to demo requests is limited to the people who need it. No method of storage or transmission is completely secure, and we keep improving how we protect your information.

How long we keep it

We keep demo requests only as long as we need them to follow up with you and to meet our legal obligations, then delete them.

Your rights

You can ask to see, correct or delete the personal information we hold about you by emailing [email protected]. We will reply within 30 days.

Children

This site is for businesses and is not directed at anyone under 16. We do not knowingly collect personal information from children.

Complaints

If you have a privacy concern, email [email protected]. We will reply within 30 days.

If you are not satisfied with our reply, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We will update this page, and the date at the top, if our practices change.

Contact us

Otolab AI

Email: [email protected]